Posts Tagged ‘Welcome’

Welcome to Our New Blog on Network-Based Contact Centers

My name is Reinier Meuwissen and I am managing the ECT task force responsible for adding network-based intelligence to voice products realized via service numbers. My colleague Patrick Milata and I will be using this blog to share with you our experiences, perspectives and ideas, and we’re hoping to hear a lot from you as well.

Our biweekly contributions will alternate with blog entries from experts in the field. In particular, you’ll also find here regular articles from Werner Klötsch, the managing director of digame mobile GmbH, leading provider of interactive applications and televoting campaigns in Germany, responsible for “Germany seeks the Superstar” and “Big Brother” as well as the yearly Eurovision song contest.

With this new blog, we want to create a forum for everyone interested in these industries, exchange business ideas and share views on the underlying technology. Of course, this’ll only work if you actively participate in this dialog. So send us your comments, questions and editorials! In my next post, we’ll talk about the market for value-added services over service numbers.