Archive for July, 2011

The VoiceXML Icon

One of the reasons we developed our Visual Call Flow Builder in which you arrange complex routings by just dragging and dropping icons is to spare users the hassle of programming in VoiceXML. Usually, people who administer a company’s Interactive Voice Response system are not programmers, so they don’t know how to write VXML code. To enable them to do their daily work with the IVR, we offer the Visual Call Flow Builder, a graphical user interface over which users arrange icons over the browser of any PC.

Each icon contains certain functionalities e.g. “SOAP request” or “database request”. It makes writing code in VoiceXML superfluous. The underlying code of every icon is in VoiceXML and our own ECTXML®. This XML language, which is also our core intellectual property, is fully compliant with CCXML 1.0 and VoiceXML 2.1.

But what if you have VoiceXML code in use which is good and you want to keep using it with the Visual Call Flow Builder? Then I can offer you the VoiceXML icon. This is a blank icon which you can link to existing code that defines a certain functionality and integrate it into your call flow.

And again, users without programming knowledge can do this. You don’t need to change the existing code, take it as it is and link it to the VoiceXML icon with just one click. Many companies are reluctant to switch to a graphical user interface which makes them discontinue working with their tried-and-true VoiceXML code, however, the VoiceXML icon gives them the opportunity to use their own code within a graphical service creation environment.

Would you like to integrate your own code in a graphical SCE? Contact us and we’ll show you how to do it.