Archive for July, 2010

ECT and Ericsson team up on televoting and IVR

Even though we announced it already, it’s with a certain pride that I can tell that the partnership between Ericsson and ECT has been extended and now comprises sales, maintenance and service for the ECT effECTive® product portfolio.

Our partnership with Ericsson has been fruitful and mutually beneficial in the past, so extending it was a logical thing to do. The ECT effECTive® products complement the Ericsson product line well and have been popular with our clients, the carriers and their corporate customers. Leading companies such as Belgacom, BT, Deutsche Telekom, Versatel and Virgin Media are all earning good money with our solutions. They appreciate our combination of a comprehensive feature set with an easy to use graphic user interface to set up inbound service logic.  The mere fact that Ericsson wanted to partner with us on our effECTive® suite shows the immense quality of our products.

The effECTive® product line includes services such as Number Translation Service (NTS), Interactive Voice Response (IVR), Mass Calling and Participation Media (or Televoting) and a full blown network-based contact center. It’s a great thing that we can now increase the success of our flagship product outside of Europe.

Personally, I’m happy that this deal makes me travel around the world and see places I haven’t seen before. While you read this, I just came back form Plano, Texas where I gave detailed trainings on our effECTive® products to the Ericsson folks there.